HEXA SOLAR SOLUTIONS PTY LTD
ABN: 14687218079
Licence Number: 482224C
Address: 50 Haig Avenue, Georges Hall, NSW 2198
Website: www.hexasolarsolutions.com.au
Effective Date: 29 July 2025
1. Introduction
At Hexa Solar Solutions Pty Ltd (“we”, “our”, or “us”), we are committed to protecting your privacy. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and industry best practices, including NETCC standards.
2. Information We Collect
We may collect the following types of information:
• Full name, address, email, and contact number
• Utility bills and energy usage data
• Site and property photos (including NMI and meter box)
• ID verification (if required for rebates)
• Customer signatures and other documentation
• Payment details for direct online or EFT transactions
• Communications with us (email, phone, forms)
3. How We Collect Information
We collect personal data when you:
• Submit an enquiry or quote request
• Sign a contract or upload documents
• Make payments on our website
• Interact with our support, installation or sales team
• Authorise us to access energy usage data from your electricity provider
4. Use of Information
Your data is used for:
• Quoting, designing, and installing solar/battery systems
• Applying for rebates, STCs, and grid approvals
• Payment processing and invoicing
• Warranty, monitoring, and post-installation support
• Marketing relevant Hexa offers (opt-out available anytime)
5. Disclosure of Information
Your information may be shared with:
• Government bodies and energy networks for grid approval or rebates
• Product suppliers and wholesalers for warranty registrations
• Financial service providers (e.g., Stripe, banks) for secure payments
• OSW Group and its related entities (only when required for fulfilment)
• Licensed subcontractors or internal team members (installation-related only)
We do not sell or rent your data to any third parties.
6. Data Security
We take all reasonable steps to protect your data from misuse, loss, unauthorised access, and modification. We store your data securely in Australia-compliant systems, with limited access granted only to authorised personnel.
7.Access & Correction
You have the right to access the personal information we hold about you and request corrections. Please email us at support@hexasolarsolutions.com.au to make such requests.
8. Third-Party Services
Our website may contain links to other websites or use services (e.g., Stripe, OSW platforms). Please review their privacy policies separately.
9. Complaints
If you believe we’ve breached privacy laws, you can lodge a complaint using the Complaints Policy below or contact the OAIC at www.oaic.gov.au.
